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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31236
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Hi. As of 6 weeks ago all of my photos from iphone5 camera

Customer Question

Hi. As of 6 weeks ago all of my photos from iphone5 camera are uploading to my pictures as .ithmb files. Its not an iphone issue as they are uploading perfectly to another computer. Is there any way of fixing this and changing the settings as I cant view the photos. I still have a copy of all of them on my phone?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

You mean uploading to your computer?

And if so, which version of windows are you using?

And how are you uploading the photos?

Thank you
Customer: replied 2 years ago.

Hi Richard


 


Yes, uploading to my computer. I am using windows 7. Uploading by USB cable connected to computer.


This has always worked for me before and I have all photos up to 2 months ago. Also, the dialog box asking me do I want to view, upload etc no longer appears. Driving me mad!


Thank you

Expert:  Richard replied 2 years ago.
ok, are you copying them from the phone directly?

or via iTunes?
Customer: replied 2 years ago.

From the phone directly I think. Don't mean to sound stupid but I'm not sure and given the phone settings seem to work on the other computer. I am happy to get information to copy them from anything tbh as long as it works!


 

Expert:  Richard replied 2 years ago.
Thanks

It is just copying the Thumbnails, not the photos.

These are the files you are getting.

I want you to install iTunes please on the problem computer

You can install it from here

https://www.apple.com/itunes/download/

Once installed, run it, connect the phone to the computer, and in iTunes sycnh the phone which will copy over the photos to the computer.

Let me know the results please

Customer: replied 2 years ago.

I already have iTunes installed. Nothing has changed here. Do you want me to reinstall?


 

Expert:  Richard replied 2 years ago.
ok, so your synching the phone in iTunes to get your photos?
Customer: replied 2 years ago.

yes, I guess I am....


 

Expert:  Richard replied 2 years ago.
ok, then it is copying over everything there.

We can do this another way

On the iPhone install the app from the app store Dropbox

Run it, create a free account and let it synch your photos online.

Let me know when you have done this please.
Customer: replied 2 years ago.

doing it now


 

Expert:  Richard replied 2 years ago.
Thank you
Customer: replied 2 years ago.

ok Dropbox app installed and 720 photos brought over

Expert:  Richard replied 2 years ago.
Perfect, now on the computer

Go to

www.dropbox.com

In the top right click on download, and download the program

Run it, sign in with the same account you made when installing on the iPhone

When it is installed, click Start, Computer

You will then see a dropbox folder with your photos in it which you can use.

Let me know the results please
Customer: replied 2 years ago.

Apologies for delay. I can see the photos but there are 720 of them and they have been downloading since this norning.

Expert:  Richard replied 2 years ago.
No problem,

It will take some time, as there are a lot.

but once they are downloaded, they will be ready to access.

Let me know if you have any difficulties please
Customer: replied 2 years ago.

8 hours in and 300 photos left........ Has dropbox replaced the old 'import function'? This is beyond painful....

Expert:  Richard replied 2 years ago.
No, just a lot to synch, once its done, it becomes a lot faster.

Let me know the results please
Customer: replied 2 years ago.

Still Synching. 16 left .......


How come my other computer does it the old way? Is Dropbox the new de facto?


 

Expert:  Richard replied 2 years ago.
It is, and it is a lot easier for transferring of the photos, plus you automatically have a backup of your photos as soon as you take them.

Has it finished synching yet?

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