Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?
What is the exact error or message when resetting your account password?What kind of password XXXXX XXXXX such as email password? What is the website?Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: It looks like you are way. When you are available, please reply back at the box below to continue. Thank you,