Hello. Thank you for your question. My goal is to provide excellent customer service.
Without showing your full email address, because it will be blocked, can you tell me your email domain (what comes after the @ sign)? Have you clicked on the link Forgot Password? What happens when you do that?
endlessly. it tells me that as i am not using the correct password, my email has been 'blocked'. It does not tell me when i0f ever it q
will be unblocked.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:http://18.104.22.168:8040/?Session=3bb7ea1b-e793-4d0e-ac96-a8e64028bb5eNote: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/lnwsk8uPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,
Edit: Please reply at the box below. Thank you,
I have helped via remote support. Office and email are working. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much. (sc)