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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38521
Experience:  Over 15 year experience resolving Microsoft Office Issues
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having loaded the free trial for Microsoft 365 on 2nd May,

Resolved Question:

having loaded the free trial for Microsoft 365 on 2nd May, on the 3rd May I accidently removed the programme completely, on the 4th May I took out a subscription for 365 only to find that I cannot download again, what can I do please, as I was looking forward to using the programme.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

What is the problem you have when you try to download it again?

Or you do not know how to?
Customer: replied 3 years ago.

when I go to reload the programme I get a message that there was a problem and not able to down load

Expert:  Richard replied 3 years ago.
Thanks John

Which version of windows are you running?

Customer: replied 3 years ago.

Windows 8

Expert:  Richard replied 3 years ago.
Thank you

Can you download and run this file please.

http://go.microsoft.com/?linkid=9815935

This will make sure all components of Office are removed.

Then restart the computer and try to download and install Office.

Let me know the results please

Thank you
Customer: replied 3 years ago.

I am still in the same position as before and a note flashes up, something went wrong and I cannot get on to tp programme, john

Expert:  Richard replied 3 years ago.
This is while it is downloading correct?

If so, which anti virus do you use?
Customer: replied 3 years ago.

When I run download is says download ok, but when I go to use the programme it says something went wrong and I can not get any further, Macaffee is my anti virus

Expert:  Richard replied 3 years ago.
ok, did it install though? Or your still at the point of just downloading?
Customer: replied 3 years ago.

on my download list it says it downloaded but it does not seem to appear on the computer when I try to open the pagethat is when the message come up.

Expert:  Richard replied 3 years ago.
ok, you need to run the downloaded file John, are you running this?

Customer: replied 3 years ago.

Sorry not sure how to do this can you help.

Expert:  Richard replied 3 years ago.
I can

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

3 0 6 9 4 9 5 4 7


1 4 7 5

Expert:  Richard replied 3 years ago.
connected
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