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Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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hi i brought a new computor from pc wporld and had office

Resolved Question:

hi
i brought a new computor from pc wporld and had office 2013 installed 21/10/2013
may this year computor failed and pc world installed new hard drive which now doent have office installed.how do i go about this.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Did you purchased Office 2013 online or from a shop?

Customer:

shop

Ansh P. :

Do you have the disk with you?

Customer:

no they installed it for me.

Ansh P. :

Ok, this is strange, have never heard similar case.

Ansh P. :

Anyways, do you have the product key of the software?

Customer:

yes

Ansh P. :

That's great

Ansh P. :

What was the exact version of Office like office professional or office home

Customer:

home &student 2013

Ansh P. :

Thanks, XXXXX XXXXX like me to remotely install this for you? (Small additional fee)

Customer:

yes please

Ansh P. :

Thanks, XXXXX XXXXX send you an offer for remote help.

Ansh P. :

Are you using internet explorer browser?

Customer:

no i use aol

Ansh P. :

Thanks, XXXXX XXXXX send you an offer now, please check your mai

Ansh P. :

mail*

Ansh P. :

Please click on this link to connect to remote server: http://166.78.231.170:8040/?Session=64711eff-dc9f-47e4-8d52-e60c93e9995a

Ansh P. :

In case you are unable to connect, please reply here.

Customer:

link not working

Ansh P. :

Please click Ctrl + J to open downloads page > Double click on Elsinore, that may work

Ansh P. and 2 other Microsoft Specialists are ready to help you

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