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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38162
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Cannot start Microsoft Outlook. Cannot open the Outlook window.

Resolved Question:

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users\DavidHPDesktop\Documents\Outlook Files\Outlook.pst is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. How did you try to recover navigation pane?

Do you have Microsoft Office / Outlook 2003, 2007, 2010, etc.?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

1. Windows key/R, entered outlook.exe /resetnavpane and pressed enter.


 


2. I have Outlook 2010


 


3. Yes to remote chat.


 


This problem occurred after I downloaded a video download programme, gained a malware in my IE11 browser that deposited small Amazon & eBay buttons in the top margin (a browser re-direct malware?) In following advice to remove it I indexed a search window. May be the cause, not sure.

Expert:  Viet -MS Office Tech replied 3 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=3ce263b0-d8ba-4753-ae34-23dd38dceddf

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet -MS Office Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech and other Microsoft Specialists are ready to help you