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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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Hi There ! IPurchased Microsoft office with my computer in

Resolved Question:

Hi There !
IPurchased Microsoft office with my computer in Novemeber last year and now my computer is version 8.1 non of my MS Office works at all.
I mistakenly thought that I should purchase another MS office and did for £99.99 but this does not work either. I have to work from home but this is stopping me from completing my reports. Can you help ?

Rose
Submitted: 3 years ago.
Category: Microsoft
Expert:  Ansh P. replied 3 years ago.

 

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you on the same computer now?

JACUSTOMER-h3knjl5v- :

yes

Ansh P. :

Thank you.

Ansh P. :

Would you like me to fix your issue remotely?

JACUSTOMER-h3knjl5v- :

no I would like to know what to do in case this happens again

Ansh P. :

I think it's not installed propery

Ansh P. :

properly*

Ansh P. :

Are you able to bring up the programs?

JACUSTOMER-h3knjl5v- :

I was using ms office fully from November to a couple of weeks ago

Ansh P. :

So what is the issue now?

Ansh P. :

Explain the exact issue please.

JACUSTOMER-h3knjl5v- :

Since windows went to version 8.1 I cannot use ms office at all

Ansh P. :

What do you mean by you can't use MS Office, please explain. For example, are you able to bring up the programs, if not, are you getting any errors when you try to open them

JACUSTOMER-h3knjl5v- :

when I try to open an ms icon e.g. word it does not open, this is the same for all my work documents in word and for MS excel etc..

Ansh P. :

It does not open, do you see any errors whatsoever?

JACUSTOMER-h3knjl5v- :

no message appears when I click onto the word icon or the document it just does not respond

Ansh P. :

I have to take a look remotely at this issue because there's not enough information to troubleshoot this. If you do not want remote help, please let me know - I will open the question for others who can help you via this window.

JACUSTOMER-h3knjl5v- :

how do you remote onto my computer ?

Ansh P. :

Using team viewer or screen connect

JACUSTOMER-h3knjl5v- :

okay

Ansh P. :

Thanks, XXXXX XXXXX

Ansh P. :

Click on this link and download this tool, once done you will get and ID Password: http://tinyurl.com/azwl8gu

Ansh P. :

Give me the ID and Password

JACUSTOMER-h3knjl5v- :

ID 334 665 431

JACUSTOMER-h3knjl5v- :

ID XXXXXXXXX plusXXXX

Ansh P. :

Thanks, XXXXX XXXXX me 5 minutes to connect.

Ansh P. :

Trying to connect, pls give me sometime

JACUSTOMER-h3knjl5v- :

are you still there ?

Ansh P. :

yes

Ansh P. :

don't worry, I will fix this

JACUSTOMER-h3knjl5v- :

I THINK I MAY HAVE THE OLDER KEY CODE DO YOU WANT THE DETAILS

Ansh P. :

pls chat in the remote window

Ansh P. :

Lost connection

Ansh P. :

Let me know once you get back to this chat.

Ansh P. :

Anyways, it should work after installation.

Ansh P. :

I have enabled rating - total 4 hours

JACUSTOMER-h3knjl5v- :

okay

Ansh P. and other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.
Rated already as 'good'
Rose.

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