Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you on the same computer now?
Would you like me to fix your issue remotely?
no I would like to know what to do in case this happens again
I think it's not installed propery
Are you able to bring up the programs?
I was using ms office fully from November to a couple of weeks ago
So what is the issue now?
Explain the exact issue please.
Since windows went to version 8.1 I cannot use ms office at all
What do you mean by you can't use MS Office, please explain. For example, are you able to bring up the programs, if not, are you getting any errors when you try to open them
when I try to open an ms icon e.g. word it does not open, this is the same for all my work documents in word and for MS excel etc..
It does not open, do you see any errors whatsoever?
no message appears when I click onto the word icon or the document it just does not respond
I have to take a look remotely at this issue because there's not enough information to troubleshoot this. If you do not want remote help, please let me know - I will open the question for others who can help you via this window.
how do you remote onto my computer ?
Using team viewer or screen connect
Thanks, XXXXX XXXXX
Click on this link and download this tool, once done you will get and ID Password: http://tinyurl.com/azwl8gu
Give me the ID and Password
ID 334 665 431
ID XXXXXXXXX plusXXXX
Thanks, XXXXX XXXXX me 5 minutes to connect.
Trying to connect, pls give me sometime
are you still there ?
don't worry, I will fix this
I THINK I MAY HAVE THE OLDER KEY CODE DO YOU WANT THE DETAILS
pls chat in the remote window
Let me know once you get back to this chat.
Anyways, it should work after installation.
I have enabled rating - total 4 hours