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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38329
Experience:  Over 15 year experience resolving Microsoft Office Issues
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will not accept my login details

Resolved Question:

will not accept my login details
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please for which services you are trying to log into please?

Thank you
Customer: replied 3 years ago.


My Microsoft account

Expert:  Richard replied 3 years ago.
So your trying to sign in here David?

Click me to open

Customer: replied 3 years ago.


that is not what I am looking for

Expert:  Richard replied 3 years ago.
ok, so exactly where are you trying to sign in David?
Customer: replied 3 years ago.


my Microsoft account which is not outlook.com

Expert:  Richard replied 3 years ago.
David.

Your trying to sign into your email account correct?
Customer: replied 3 years ago.


yes but not outlook.com

Expert:  Richard replied 3 years ago.
it is the same David.

outlook.com hotmail.com live.com ect are all Microsoft.

What I want you to do is attempt to reset your password XXXXX my link below.

https://account.live.com/resetpassword.aspx

If you can reset the password, use this new password XXXXX sign into your account.

Let me know the results please
Customer: replied 3 years ago.


All is ok thank you.

Expert:  Richard replied 3 years ago.
Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Microsoft Specialists are ready to help you