Hello,I am Andy and I will be glad to help you out with your issue today. Please Reply to me with doubts / questions till you are 100% satisfied.
Let me know when you are ready.
Where did you purchase this MS Office software from ? .... did you buy it Online or from a store ?
This was purchased by my daughter from her school where she is a teacher. She comes here regularly and needs to prepare work for her work so the programme is needed here for her. Sometimes i produce work for her in my speciality for her use in her school.
So do you have the Serial Code with you for the same ?
i.e. Product Key
Yes My daughter had kept that to be fed into the computer. It is KWBQQ-PCC37-7VTJT-2CH7X-VC3MB and which is what i typed in this morning. I am completely in the dark as to what i am trying to do as i am over 82 years old and assumed that everything would be in order. Sorry if i have done something incorrectly.i look forward to hearing from you that this is all in order and that the installation can be accepted as proper.
Dont worry, we can verify the same in few steps.
Can you please start MS Office Word ?
Thank you very much. If my daughter cannot use one of the home licenses at my home , and bearing in mind my computer does not provide her with the appropriate programme for her teaching, how can I take steps to arrange for it to be included on my computer please? I shall have to sort something out for her and also when i prepare something for her. sorry to give you all this trouble.
Dont worry, can you please start Word software
You can double click and open any word document on your computer and it will start WORD software
Let me know once its opened up
Sorry what do I double click and can I do it leaving your invaluable help on the screen?
Yes, you can minimize this screen (not close) ... then open WORD ... then get back to this screen and let me know.
MS Office has WORD software in it ... to create documents.
Which version of Windows are you using ?
I clicked on Word and the following message appeared " Click-Run configuration failure-O.K.
You said that you want to Activate MS Office .... Did you get a message on your screen to Activate it ?
Are you able to open any software of MS Office ?
Like Excel ...
You must think me totally stupid- I wish my daughter was here to-day! As i reported I clicked on Word and that message" Click-Run configuration failure-O.K " if i double click that nothing happens! so sorry to be a nuisance.
Don't worry, I am here to help you.
Which version of Windows are you using ? ...
XP .. Vista .. 7 .. 8 ?
Are you waiting for something from me?
I want know the version of WINDOWS that you are using ?
If you would like to Chat via SKYPE ... please accept my offer sent through the site.
I am being told to answer you but I have tried that twice- I clicked "word" but he Run configuration" answer came up each time
The computer tells me you are awaiting Customer Action- I think i have doen what you suggested- shall I just leave the computer on to await you reply?
Can you read this ?
Sorry Excel does not appear on the list of "All programmes
Yes i can read your 1059 message
So are you sure you have installed MS Office ?
Because you said you want to Activate it ... and now you are saying it is not even installed ?
I insereted the disc and it finished running after about five minutes . I was invited to look at some of the features and i chose the "Word" facility which was brilliant. I then closed down and tried a to access Word without success. Was there something at the end of the disc where i had to click a final button? I do apologise for being so useless. All other programmes on my computer still work but nothing appears to have been downloaded from the disc.
You can use the MS Office Disc again to do the installation process again.
During the process it will ask you for 25digit Product Key
At that point enter the Product Key on the screen ... and MS Office will get Activated automatically
Thank you so much- I will try it again and see what happens. i have retained your Engineer;s number and my reference. Do you want me to sign off completely from you and get back to let youknow what has happened or are you fed up with me? I shall rate your performance as excellent bearing in mind your help and patience with an old fool!
You can get back to me anytime you want.
Please go ahead and RATE this answer with (Good / Excellent) SMILEY face so that I get credited for my answer from this website.Thanks and take care!Andy
The machine refuses to allow me to sign the Excellent smiley face. It says you havent't finished .