Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi,My name is Michelle and i will be assisting you
please try the below steps...
turn off computer and unplug power cord..keep the power button on cpu pressed for 10 secs..wait for a minute..plug in power cord back in and turn on computer
check if it boots up fine or not
if not restart computer and tap the f8 key...if you are able to reach the advanced menu..select safe mode option and press enter
once in safe mode run a system restore as per steps listed below
Click start...all programs...accessories...system tools...system restore...in the window that appears, restore computer to earlier date and time and click nextselect a date may be a day or 2 back when system was running fine and click nextfollow the onscreen steps
the system restore should reverse any changes to the system that might have caused the issue to occour.
let me know if you were able to try any of these steps and got any success or not
i will assist further accordingly
I have just done everything you said, and on the screen I clicked the restore system box and saw the desk top page with all the icons and was so hopeful then the screen went blank and went back to the same cycle as per my question.
Now I have tried again and got as far as a page saying desktop
so right now you are on desktop screen
is that correct
windows is running in safe mode. .... to proceed to work in safe mode click YES ....... last time I clicked NO so this time what should I do?
let me know once you reach the desktop screen
OK now have black screen with my work icons
ok...let me know that were you able to complete system restore
or are yet to try that
there is nothing on the screen for me to click so what do I do?
do you see the start button on bottom left of screen
Click start...all programs...accessories...system tools...system restore...in the window that appears, restore computer to earlier date and time and click nextselect a date may be a week or 2 back when system was running fine and click nextfollow the onscreen steps
let me know if it start the system restore or not
select the restore date as 3-4 days back
I have now got a panel on the left with all the prgrammes etc listed and at the bottom the two icons = log off and turn off computer but what do I do now
do you see an option that says restore computer to a back date
if not quite possible you missed out on a step here.. i can share screenshots if you would like
I have done exactly as you told me
check and let me know that as per steps i listed do any of these windows open up
if you are unable to find the options let me know
I switched off the computer and started again following your instructions and got to the restore page, I selected a date and then on the screen came the long line ........ restoring .... at the end (and this is the second time) the screen went blank, then came up the words 'monitor going to sleep' followed by a 'whooosh' and then the same cycle as before, ble HP invent screen, then the windows black screen etc.
ok...lets try the next step..restart and tap f8 and reach safe mode
let me know once on desktop
once on desktop..click start..right click on computer...then manage...click on device manager
let me know once device manager window is open
do you want me to click yes or no to the question ...to proceed to work in safe mode
to go to safe mode click yes
clicked on start and now have the panel on the left what do i click to get to manager?
I clicked on the computer but nothing says manage, just a box that says arrange icons by.
no click start..then right click on computer
a right click
then click on manage
do you mean right click on the icon that says ' my computer'?
right click on my computer icon
then device manager
nt sure if you got my last question, do i click on the icon that says 'my computer'?
right click on the icon that says my computer
in the menu that pops up after that click on manage
I keep clicking with the right hand side of the mouse but allIi get is a box saying arrange icons.... new.... properties.... refresh....
you are not right clicking on the icon
the right click is happening on the desktop
there is no manager icon on my computer page it just says files stored..... hard disk drives..... devises with removable storage......
seems you are not opening the correct screen
restart computer and tap f8
this time select safe mode with networking option
and yes when it asks to proceed to safe mode
once in i will try to take remote access
Bingo! have found device manager - you were right I clicked on the wrong icon! So now what do I do?
now click on display adapter
the list will expand
let me know what options you get below display adapter
intel (R) 946GZExpress Chipset family
so just to confirm when you click on the arrow or plus sign besides display adapter it expandsthe list
and under subheading it comes up as this option
ok and what is listed below that
now RIGHT CLICK on the intel express chipset option
confirm the uninstallation and once done restart computer
there is now a box saying the Intel ..... has encountered a problem and needs to close boxes at the bottom say debug send error report don't send
click on dont send and restart computer
now back to the same blue screen black screen monitor going to sleep cycle. Sorry but I really don't think you are going to sort out my problem, thanks for your time
see the problem we are delaing here is of a system file setting corruption
to be honest if you think solving this is easy and a quick fix availabe, i am sorry that is not the case
considering that your system lands up back at sleep mode setting i have to work as per the pace of how your computer reacts tro the steps we try
if you do not wish to continue i will surely opt out
do you really think you can solve this for me and restore my computer to how it was?
i think that is what we both are trying to do
let me know if i should proceed
thanks for trying but you have not solved my problem. Good bye.
yes sure i will opt out as \reolsution to this problem requires multiple steps to be tried and to be honest i am not in giving quick fixes
one of my fellow experts will assist you from here on