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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37451
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I refer to my recent purchased advent lap top. Cannot remember

Resolved Question:

I refer to my recent purchased advent lap top. Cannot remember my password XXXXX my comp won't let me in. Have tried recently used other passwords but still no access.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Frank! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. So you cannot open or use any program on the laptop at all.

Does your laptop have windows 7 or 8, etc.?

Does it show a username and/or email address at the login screen?

Is it okay reset the laptop and start over?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Windows 8


shows Email address.


Tried resetting - that's how the trouble started but ok to reset again.

Expert:  Viet -MS Office Tech replied 3 years ago.

Thank you. If you have not tried yet, on a working computer, see if you can reset your microsoft account email address password XXXXX the website https://account.live.com/ResetPassword.aspx

If that does not work, or it's easier to try the following on the advent laptop; this will definitely work:

 

  1. At the login / password XXXXX press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the troubleshoot / reset... option.
    (If prompted, select the "Just remove files" option.)

 

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Customer: replied 3 years ago.

Have tried second option. Don't get a menu - computer now stuck on "installing update 1 of 1"

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry, let's wait a few minutes until the update is finished, then try my 2nd suggestion again; make sure to keep holding the Shift key.

  1. At the login / password XXXXX press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the troubleshoot / reset... option.
    (If prompted, select the "Just remove files" option.)

 

Please let me know if there is still any issue. Thank you
Customer: replied 3 years ago.

I have tried your second option. Don't get a menu - get "installing update 1of1" and the computer is stuck on that.

Expert:  Viet -MS Office Tech replied 3 years ago.

Sorry, can you press & hold the power on/off button on the laptop for about 7 seconds until it powers off, then turn it back on and try my 2nd suggestion again?

If that does not work, press & hold power on/off button to turn off again
, then press & keep holding Shift key
, then turn on the laptop
, then right away, keep pressing & releasing the key F8 quickly and repeatedly while still holding the Shift key until a menu appears
, then select the troubleshoot / reset... option
(If prompted, select the "Just remove files" option.)

 

Please let me know if there is still any issue. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you

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