when you say all programmes does that include this one
Ok stand by
Richard I have carried out your instructions but I'm still getting the same error message
yesterday. the driver shown on the list in control panel add/remove programmes that seems to be the cause of the problem is also dated yesterday but has no other info with it except its name & the date
Thanks Richard, I'm just writing your instructions down so that I don't get it wrong. I'll let you know the results as soon as I have completed them.
Richard please accept my apologies for the delay but my laptop seemed to take ages to restore then it gave me an error message saying that it had not been successful, was unable to access a file which was probably due to antivirus software. I switched my anti virus & tried again but with the same result. Still getting the error message when trying to install the printer software!
when I bought the lap top from PC World the set it up & gave me a set of discs with all the programmes on I will back up all my personal files & get back to you
ok Richard I've saved all my personal files onto a memory stick. There are 5 discs in the pack from the retailer I presume I start with Disc 1
ok will be back soon I hope.
Well it has taken quite a while Richard but my computer is back up & running & I have finally reinstalled my printer software successfully, thank you.