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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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why do my CD-Roms not work properly on my new windows 8 la

Customer Question

why do my CD-Roms not work properly on my new windows 8 laptop?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Irene! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was the cd/dvd drive working previously on this new windows 8 laptop?

What's the model of your new windows 8 laptop? Can you confirm it has windows 8 or 8.1?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

It hasn't worked at all but that of course could just be me and this new sytem.

Expert:  Viet -MS Office Tech replied 3 years ago.

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=3a0bd452-04f6-4bab-9ee0-6bf14c142995

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

 

  1. If it does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Edit: We've been communicating, but it looks like you are not there any more; when you are available, please reply back at the box below to continue. Thank you,