Hello Irene! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Was the cd/dvd drive working previously on this new windows 8 laptop?What's the model of your new windows 8 laptop? Can you confirm it has windows 8 or 8.1?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
It hasn't worked at all but that of course could just be me and this new sytem.
Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=3a0bd452-04f6-4bab-9ee0-6bf14c142995Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Edit: We've been communicating, but it looks like you are not there any more; when you are available, please reply back at the box below to continue. Thank you,