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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My computer has slowed down to almost a standstill and needs

Resolved Question:

My computer has slowed down to almost a standstill and needs 'cleaning'. What can i do?
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello XXXXX isXXXXX

Welcome to Just Answer

Hi We have a couple of options

How long has this been an issue ?
Customer: replied 3 years ago.


gradually getting worse over about last 3 months.

Expert:  James K. replied 3 years ago.
ok do you have any data on the machine you need to save
Customer: replied 3 years ago.


if you mean e-mails e.t.c. by 'data', then yes. What exactly do you mean? Remember i am 80 and a bit slow on the up-take!! and not computer literate

Expert:  James K. replied 3 years ago.
Yes i mean emails etc

Ok lets do this so you lose no data at any point you have an issue come back to me

Ok do this

Follow these 5 simple steps to roll the machine back to when you had no problems.

You will lose no personal Data It only effects system files


1) Click Start in the search box type "System restore"
2) click the icon a box will pop up click Next
3) tick the box show all Restore points
4) Choose the oldest restore point you have
5) Click Next , yes , finish


The Machine Will restart and restore


Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James
Customer: replied 3 years ago.


James, Sorry but i had forgotten. I did try 'system restore' about a month ago with vey little difference to speed.

Expert:  James K. replied 3 years ago.
Ok thanks

when is it slow when on the internet when starting up ?
Customer: replied 3 years ago.


Basically on the internet. I have been told by 'friends' that there is too much junk on my computer and it needs cleaning up. As I said earlier I am afraid of deleting anything in case I mess it all up!

Expert:  James K. replied 3 years ago.
no problem

There is a program we can run to do this

CLick HERE

Download and install CCLeaner

Run the cleaner and test and let me know

Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James

James K. and other Microsoft Specialists are ready to help you