Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and welcome to JustAnswer!I would like to help you get your iPhone trust your Windows XP.Can you, please, tell me do you have iTunes installed on the PC in question?If so, which version?Thank you,Tom
no (takes up too much memory) and have not required this in the past (I beleive it is no longer configured for XP)
OK, thank you.
This issue is resolved if iTunes is installed.
There is a version that supports XP.
It is possible to install only iTunes drivers ...
but I am not sure if that resolves the trust issue.
I will check it out.
Please give me few minutes.
Yes, the issue is that without iTunes drivers the trust option selection won't be remembered and you get the prompt every 30 seconds.It is possible to install iTunes drivers only - there is a utility that does that.However, to make the trust selection stick, iTunes have to be installed, a folder with certain files have to be copied, then iTunes uninstalled, iTunes drivers installed and the folder copied back in place.I can write you instructions for all that or I can remotely do it on your PC ("screen share").
Please let me know which way would you like to proceed.
ok can you try and do it remotely, pc may not have too much memory to spare, so could be a little slow
OK, good.The remote session is done using small program called TeamViewer.Please go to the main TeamViewer page http://www.teamviewer.com and click "Join RemoteControl Session" link below the big green button.That will download the TeamViewer Quick Support program.Please start it after download. It will show a window with "Your ID" and "Password".
Please post the "Your ID" and "Password" here.
id= pattywack. password=cucumb3r
Hm, the "Your ID" is a 9 digit number you get from TeamViewer.Did you download and run it as I instructed above?
Sorry page scrolled off screen!; will follow insructions
OK, no problems.
id= XXXXXXXXX p/word= 9934
Thank you. The site security change the ID to "XXXXXXX" - can you, please, type it with spaces between groups of digits, like it is in TeamViewer?
ok 419 056 402
OK, thank you, XXXXX XXXXX
uninstallation complete, put a spurt on after you disconnected
OK, here I am. That was fast!
I'll reconnect now.