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AAATom
AAATom, Consultant
Category: Microsoft
Satisfied Customers: 468
Experience:  Master's Degree in Computer Science, 20+ years of experience
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since support for windows xp ended can no longer download photos

Resolved Question:

since support for windows xp ended can no longer download photos from ipad/iphone using camera wizard; pc recognises camera but phone wont 'trust' PC so pc can't access data. Suggestions?
Submitted: 3 years ago.
Category: Microsoft
Expert:  AAATom replied 3 years ago.

AAATom :

Hello and welcome to JustAnswer!

I would like to help you get your iPhone trust your Windows XP.

Can you, please, tell me do you have iTunes installed on the PC in question?
If so, which version?

Thank you,
Tom

Customer:

no (takes up too much memory) and have not required this in the past (I beleive it is no longer configured for XP)

AAATom :

OK, thank you.

AAATom :

This issue is resolved if iTunes is installed.

AAATom :

There is a version that supports XP.

AAATom :

It is possible to install only iTunes drivers ...

AAATom :

but I am not sure if that resolves the trust issue.

AAATom :

I will check it out.

AAATom :

Please give me few minutes.

AAATom :

Yes, the issue is that without iTunes drivers the trust option selection won't be remembered and you get the prompt every 30 seconds.

It is possible to install iTunes drivers only - there is a utility that does that.
However, to make the trust selection stick, iTunes have to be installed, a folder with certain files have to be copied, then iTunes uninstalled, iTunes drivers installed and the folder copied back in place.

I can write you instructions for all that or I can remotely do it on your PC ("screen share").

AAATom :

Please let me know which way would you like to proceed.

Customer:

ok can you try and do it remotely, pc may not have too much memory to spare, so could be a little slow

AAATom :

OK, good.
The remote session is done using small program called TeamViewer.

Please go to the main TeamViewer page http://www.teamviewer.com and click "Join RemoteControl Session" link below the big green button.
That will download the TeamViewer Quick Support program.
Please start it after download. It will show a window with "Your ID" and "Password".

AAATom :

Please post the "Your ID" and "Password" here.

Customer:

id= pattywack. password=cucumb3r

AAATom :

Hm, the "Your ID" is a 9 digit number you get from TeamViewer.
Did you download and run it as I instructed above?

Customer:

Sorry page scrolled off screen!; will follow insructions

AAATom :

OK, no problems.

Customer:

id= XXXXXXXXX p/word= 9934

AAATom :

Thank you. The site security change the ID to "XXXXXXX" - can you, please, type it with spaces between groups of digits, like it is in TeamViewer?

Customer:

ok 419 056 402

AAATom :

OK, thank you, XXXXX XXXXX

Customer:

uninstallation complete, put a spurt on after you disconnected

AAATom :

OK, here I am. That was fast!

AAATom :

I'll reconnect now.

Customer:

ok

AAATom :

I'm connected.

AAATom :

.

AAATom and 3 other Microsoft Specialists are ready to help you