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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 16045
Experience:  Over 10 years work experience.
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Hello Microsoft , I seem to have really messed up access to

Resolved Question:

Hello Microsoft , I seem to have really messed up access to my e mail accounts and they are now blocked ,I have submitted as much information as I can to get them unblocked but I am now getting the message that the account recovery request is now closed ,what course of action if any can I now follow to recover my e mail accounts
Submitted: 3 years ago.
Category: Microsoft
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

No extra charge:
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.

Yes I still need help with the problem & yes you may start a screen sharing session

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=b09fbbfd-9f77-4af4-a5ea-f2441d080e76

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

the remote application is not running after downloading , I am using internet explorer

Expert:  Jason Jones replied 3 years ago.


What is happening after you run the file?
Customer: replied 3 years ago.

a message on the scree says joining session and a circular wheel keeps spinning also getting message from Norton ant virus that the application is unsafe

Expert:  Jason Jones replied 3 years ago.


The application is safe.

Please, over-ridge Norton and allow it to run.
Customer: replied 3 years ago.

I have allowed the file to run but it still will not load

Expert:  Jason Jones replied 3 years ago.
I am connected.
Expert:  Jason Jones replied 3 years ago.

All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
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