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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38524
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Hi, for some time now its been taking ages, to get into internet

Resolved Question:

Hi, for some time now it's been taking ages, to get into internet explorer and now I find I cannot sign into Skype. However , if I start my laptop in the "safe" mode I can log in very quickly, so presumably there is a program which is jamming everything. Any assistance would be appreciated.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me the version of windows you are using please?

Thank you
Customer: replied 3 years ago.

I'm using laptop running windows 7

Expert:  Richard replied 3 years ago.
Thank you

Click Start, type in MSCONFIG and press enter.

Click on the Startup Tab and click Disable All.

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and let me know if it then operates correctly please
Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

got to my talktalk home page much faster but still unable to sign in to Skype

Expert:  Richard replied 3 years ago.
Whats the error you get when you try to sign into Skype?
Customer: replied 3 years ago.

No error message. Just says "signing in" and the buffer symbol just goes on and on

Expert:  Richard replied 3 years ago.
ok, can you uninstall Skype Ian.

Click start, Control Panel, Programs, Uninstall a Program.

Click on Skype then click on uninstall

Restart the computer and then install it from my link below.

http://www.skype.com/en/download-skype/skype-for-computer/

Then tell me please if you can sign in.

Let me know the results please
Customer: replied 3 years ago.

I'm afraid the problem still exists; I can only sign in to Skype if I run my pc in "safe mode with networking"

Expert:  Richard replied 3 years ago.
when did the skype problem first start?
Customer: replied 3 years ago.

about a week ago, just after I installed a new Cannon printer. I deleted the Cannon program, but it didn't have any effect

Expert:  Richard replied 3 years ago.
ok, I want you to do a system restore please

Click start, and type in

system restore

press enter

Follow the onscreen steps and perform a restore from a date before this problem started.

Let it complete and when it has, tell me if you can now sign into skype please Ian.

Thank you
Customer: replied 3 years ago.

Hi Richard , many thanks for your help. Unfortunately the problem is still there, but I cant spend any more time on it at the moment. I'll try to contact you in a couple of days time


Ian.