Yes Jamie. It is definitely an issue with Mac and not with Microsoft Word. I have confirmed this with several people online having the same problem with you and the issue is with Mac restoring previously opened documents.
That is why, as a workaround, you need to set Documents to NONE in the preferences, which we did but then it appears not working (Word still showing the same problem) because your Word still has "recent documents" remembered. It can only work when the recent documents list in MS Word is removed.
If you are still available for remote session, please open team viewer and allow me to remote in so that I can do the other solutions. This includes installing a special tool to fix this issue, and a command prompt (terminal) approach.
However, if you prefer to send the unit to Apple, if it is convenient with you, then that will be fine as well.
I hope that helped.
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