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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My hotmail account seems to have been hacked. I cannot get

Customer Question

My hotmail account seems to have been hacked. I cannot get a full-screen picture of my messages; nor can I print an e-ticket for a booked flight.
Submitted: 3 years ago.
Category: Microsoft
Expert:  michelleclive replied 3 years ago.

michelleclive :

Hello. My name is Michelle and I will be assisting you today.

michelleclive :

let me know when you are ready

JACUSTOMER-da9j86zc- :

I am ready

michelleclive :

are you able to login to your hotmail successfully

JACUSTOMER-da9j86zc- :

No. I can see only half the page,and I cannot print my emails.

michelleclive :

i would like to see your screen and fix it right in front of you.

michelleclive :

Please remember rating is only required when we are finished working on the issue and use the reply to expert button to continue the conversation further.

JACUSTOMER-da9j86zc- :

O K.

michelleclive :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

michelleclive :

if you face any problem running the remote tool let me know we can opt for other alternative

michelleclive :

are you there?

michelleclive :

i am waiting for you reply and you are rating my service as bad can you tell me what is this all about.

Expert:  michelleclive replied 3 years ago.
if you are unable read my message on the chat screen you can continue on this session.

let me know if you are ready.