Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please try the following on the Asus Windows 8.1 notebook:
Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
Thank you. I wont be able to try this for a couple of days.
If I do this . Does that mean the notebook will have to be completely reset or will this allow her to get back to the settings before she created the account?