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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I cannot access my outlook email as I had forgotten my password

Customer Question

I cannot access my outlook email as I had forgotten my password ***** when I asked an online technician to help me they have changed the verification email address to one of their own and not changed it back. I have asked to send it to the original verification email address and it says this so please can you help me to access my account please as I have urgent messages from my union stored in there.

It looks like you've just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password ***** for *****@******.***. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Elaine! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Windows 7


 


ok


 


Elaine

Expert:  Viet -MS Office Tech replied 3 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=1947e63f-dbfc-4527-89ee-a3a0fe2ea18e

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet -MS Office Tech replied 3 years ago.

I will contact you again in the evening and/or tomorrow to continue.

Our customer service/billing contact is at the website below:
http://ww2.justanswer.co.uk/en-gb/help

See you later. Thank you,