No problem; please take your time. Make sure to back up your important files first, such as photos, documents, etc. to a USB drive first.
If key F10 does not work, then try key F11
, and/or Ctrl and F10
, and/or Ctrl and F11
If that does not work, please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier), then select the Repair your computer option, or something similar if available, then reinstall/restore windows.
If needed, try this: click on Start -> All programs -> Advent -> Recovery backup wizard..., then create the recovery dvd disks, then use it to reinstall windows. Please see full video instructions at the website below:
Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue.
Please let me know if you still need help with this. Thank you,