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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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when I click on the word app icon i get a blue spinning circle

Resolved Question:

when I click on the word app icon i get a blue spinning circle and then nothing opens
Submitted: 3 years ago.
Category: Microsoft
Expert:  Ansh P. replied 3 years ago.
Hi and welcome.

I'm Ansh and today, I will be trying my best to solve your issue.

What is your operating system?
Customer: replied 3 years ago.

windows 8

Customer: replied 3 years ago.

Hi Ansh,


its Windows 8.1

Expert:  Ansh P. replied 3 years ago.
Thanks Mick,

Would you like me to fix this issue remotely?
Customer: replied 3 years ago.

that would be excellent if you can. Just to confirm with you I bought this as a pack and it includes powerpoint, excell etc. All of the icons respond in the same way.

Expert:  Ansh P. replied 3 years ago.
I will fix this.

Mick,

Please click on this link and run Team viewer: http://tinyurl.com/9439e
You will get an ID/Password.

Please give me the ID Password ***** one reply and do not close the window showing ID Password.

Customer: replied 3 years ago.

Ansh


 


ID ********* /p>

Password *****

Expert:  Ansh P. replied 3 years ago.
Mick, pls give me the id again in this format:

123-456-789
Customer: replied 3 years ago.

410-165-632

Expert:  Ansh P. replied 3 years ago.
Thanks, ***** ***** connect now. Please wait.
Expert:  Ansh P. replied 3 years ago.
Mick, how is it now?
Customer: replied 3 years ago.

Bizarly it works now on my wifes e-mail account but I still get an error message on mine

Expert:  Ansh P. replied 3 years ago.
Which error?
Customer: replied 3 years ago.

were sorry but word has run into a problem that means word needs to close. there is then a tab to repair which does nothing

Expert:  Ansh P. replied 3 years ago.
Can we continue this tomorrow please? I need to go offline for today. I will remotely fix this.
Customer: replied 3 years ago.

Ansh


Thankyou for your help. It has been a great help.


Mick

Expert:  Ansh P. replied 3 years ago.
Glad to help, Mick.

Let's try to sort this today. Thank you so much!!
Customer: replied 3 years ago.

Do you need me to do anything? I have checked again this morning and everything is working on my wifes sign on and on mine everything exceppt word is working.

Expert:  Ansh P. replied 3 years ago.
Mick, Since when this started exactly?
Customer: replied 3 years ago.

Ansh,


this all started to work after the second install that you ran.


Strangest of all is that if my wife is signed in and I go to the top right hand corner and switch user to me I can access Word. Just not if I go in through my sign on page.


At the end of the day this is now a workable solution and I am sure that you have enough other people to help.


Thank You for you persistence and communication. Both of which have been excellent.


Kind Regards.


Mick.

Expert:  Ansh P. replied 3 years ago.
Thanks Mick. I suspect that your profile may be corrupt. Please uninstall all those softwares which I told you about. They are usually the cause of corrupt registry/profile.

Please do leave me a rating for the help below! Have a nice day!!
Ansh P. and other Microsoft Specialists are ready to help you