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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36849
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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1. windows 8 on a Toshiba lap top 2. my email is on btinternet.com

Resolved Question:

1. windows 8 on a Toshiba lap top
2. my email is on btinternet.com - I can receive and send via www.bt.com - no problem
3. via the front screen envelope app - I can access btinternet (and Hotmail) ... I can receive btinternet email BUT when i try to send an email ...it goes into OUTBOX and sticks there (I cannot delete them from OUTBOX either)

Do I need my outgoing email settings checked / replaced please .....

I want to receive and send email via btinternet.com from my windows envelope ... and I cannot send?

help please.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Dave! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried to disconnect the internet, i.e., either disconnect the wireless or disconnect the power cable from the internet modem/router device, then see if you can delete the emails from outbox while internet is disconnected? Then reconnect and see if you can send email.

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

yes - I have powered off the modem etc ... and still it doesn't work

 

yes please - do a screen takeover

 

tks Dave XXXXXXX

Expert:  Viet -MS Office Tech replied 2 years ago.
  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I hit RUN ..... no 9 figure number appearing

Expert:  Viet -MS Office Tech replied 2 years ago.

After you have clicked on Run and installed, in the join.me program, what do you see?

Thank you

Customer: replied 2 years ago.


whoops - its loading

Expert:  Viet -MS Office Tech replied 2 years ago.
OK, it should show the 9 digit numbers after loading, then let me know. DO NOT close the join.me program. Thank you
Customer: replied 2 years ago.

No number shall we start agin

Expert:  Viet -MS Office Tech replied 2 years ago.

Open the installed join.me program on your Desktop screen , and what do you see? If needed, run/install the join.me program again https://secure.join.me/Download.aspx?webDownload=true.

Thank you

Customer: replied 2 years ago.


144-630-004

Expert:  Viet -MS Office Tech replied 2 years ago.

Go to the join.me program, then click on Yes please. Thank you.

 

Or try:

http://166.78.231.170:8040/?Session=aa11d1f5-0b49-49e3-bb9a-5a1a5e98fd3a

 

Thank you,

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much. s
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36849
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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