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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37489
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Microsoft gave me your address for help. I am locked out of

Resolved Question:

Microsoft gave me your address for help.
I am locked out of my Outlook e.mail account. It appears someone has hacked in to my account and has been using my e.mail address.How can I rectify this? Also Microsoft will only make contact throughan old system.(TALKTALK) who I am no longer with. Can I be cotacted SMS to my phone or my home phone? Help please.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

I do not want to get into a costly contract.


Microsoft gave me your address to help me unlock me outlook e.mail system.

Expert:  Viet -MS Office Tech replied 3 years ago.
This is a one-time support session per your request.

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 3 years ago.


My old lap top is on Vista.

Expert:  Viet -MS Office Tech replied 3 years ago.
Thank you. Can we do a remote session, so we can chat, and I will be able to fix your email issue directly for you?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

O.K. Do A remote session.

Expert:  Viet -MS Office Tech replied 3 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=09737d2c-0a0d-498e-aee6-1858862cfd88

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet -MS Office Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech and other Microsoft Specialists are ready to help you