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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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i bought microsoft office home & student 2013 from pc world

Customer Question

i bought microsoft office home & student 2013 from pc world recently, followed the instructions as best i could to set it up on my home laptop. everytime i try to open up an element - be it new or existing - i either get abox asking for a 25 character code, or it just stops working. when i entered the code off my product key it says this is not correct. if i click on yes to find a solution the programme seems to freeze. either way i cannot use what i have paid for help !!
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 2 years ago.

go ahead

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=76fc322d-b6db-420f-9ec8-f04962f4d11f

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 2 years ago.

so far nothing seems to have happened.

Customer: replied 2 years ago.
Relist: Incomplete answer.
give me the help i need or refund my money
Expert:  James K. replied 2 years ago.
you have tro be online and ready to connect when i ask
Customer: replied 2 years ago.

ok

Expert:  James K. replied 2 years ago.
Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password these are numbers

Post them here

Cheers James
Customer: replied 2 years ago.

515805663


9903

Expert:  James K. replied 2 years ago.
make sure teamviewer is open
Customer: replied 2 years ago.

it is asking for your id

Expert:  James K. replied 2 years ago.
Thats fine we dont need it its running now i just need the new password it will have created
Customer: replied 2 years ago.

bh4z47

Expert:  James K. replied 2 years ago.
http://support.microsoft.com/kb/2739501

Click the link above and download and run the Fix it

Once done it will do a clean uninstall off Office 2013

Let me know when done
Customer: replied 2 years ago.

i think that is done now- i hope !!

Customer: replied 2 years ago.

are we done or is there more

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