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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have Microsoft Word 10 as part of Office 2010. When I try

Customer Question

I have Microsoft Word 10 as part of Office 2010. When I try to create a document the pointer flickers continually so I find it difficult to word process. Have tried going into control panel/install/repair but it makes no difference. Can you help?
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to take a look at the issue and troubleshoot it, as that will be easier to diagnose and fix the problem?

Thanks
Customer: replied 3 years ago.

yes fine

Expert:  KamilAnwar1 replied 3 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=680946

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Expert:  KamilAnwar1 replied 3 years ago.
Ray,

Can you please follow the instructions below to connect me to your computer.

Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=979629

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 3 years ago.

The web address you gave me cannot be accessed

Expert:  KamilAnwar1 replied 3 years ago.
Please, click the link below to be taken to the page directly. Do not type it, if you are typing it.


Please click the link below:

http://tinyurl.com/9dg7tkb

OR >>>CLICK ME<<<

A program called 'join.me.exe' will be downloaded.

Click on the downloaded file and click run.

After it runs, you will see 9 digits on top of your screen, please reply with those 9 digits here.

Thanks
Customer: replied 3 years ago.

have tried your web address link 'join.me.exe' but same answer comes up that there is a connection problem

Expert:  KamilAnwar1 replied 3 years ago.
Seems, like you are having issues with the connection as well.

Please, see if you can do this:

Go to http://www.teamviewer.com/en/index.aspx

1. Click the Download Button
2. Run the downloaded program, and install it.
3. You will get an ID and a Password.

Tell me that ID and Password here.
Customer: replied 3 years ago.

I still cannot get a connection to any of the addresses you have given me. Help!

Expert:  KamilAnwar1 replied 3 years ago.
when you >>>CLICK HERE<<< does it downloads any file? Click here then press the Ctrl key on your keyboard and J (CTRL + J) together, and see if it shows join.me.exe in downloads?
Customer: replied 3 years ago.

No it does not show join.me.exe in downloads, or any downloads

Expert:  KamilAnwar1 replied 3 years ago.
Please go to www.logmein123.com

OR Click the link below:

www.logmein123.com

Type the code: 678486

Click Start Download

Click on the downloaded file, and Click Run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 3 years ago.

Had to leave computer for a day or so. The code 678486 is not recognised.

Expert:  KamilAnwar1 replied 3 years ago.
The code is valid for 20 minutes only, due to security reasons.

When you're online, please leave me a message so we can reconnect as i will need to send a new code.
Customer: replied 3 years ago.

I have solved the problem using a local computer expert. I was not impressed by your service and I presume there will be no fee as you were not able to solve the problem.

Expert:  KamilAnwar1 replied 3 years ago.
I am sorry about the service. However, we were attempting to do a remote session, which we were unable to establish. You can request refund by e-mailing [email protected] - Thanks