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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I haveHP w1907v/HP Deskjet F4272 Computer. I also am paying

Customer Question

Hello, I haveHP w1907v/HP Deskjet F4272 Computer. I also am paying for help, but cannot get help now. I am 79yo and a bit of a novice. Problem - In Microsoft Excel I have lost an important chart document, with medical daily observations recording my condition after a minor Operation. It is not in my Recycle Bin. I need it urgently for the surgeon tomorrow. It went missing yesterday I think. My name is***** and my telephone number is ***** XXX XXX

Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
May i remotely connect to your computer so i can search for the missing file?
Thanks
Customer: replied 3 years ago.

Yes.

Expert:  KamilAnwar1 replied 3 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=712304
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 3 years ago.

Dear Kamil Anwar,

You kindly tried to solve my problem a few days ago, for which you have my thanks !!! I was sorry not to have recovered my lost file, but no worries now.

I have an email asking me to take up the free unlimited trial with Just Answer. I do not wish to take this up, nor do I wish to register for continuing membership.

Could you please tell them this and ask them to wipe my references off their records

Yours sincerely,

XXXXX XXXXX

Expert:  KamilAnwar1 replied 3 years ago.
I will request them to be in touch with you. Thanks