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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My laptop has had a software reboot in which I lost everything.

Resolved Question:

My laptop has had a software reboot in which I lost everything. I had Microsoft Office Home and Student 2010 on there with a product key however I don't remember setting up a Microsoft account and I cannot retrieve Office with the 27 digit on the card, How can I retrieve Office without paying for it?
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.


I just want how to retrieve Microsoft office with this code: MJQFB-YFTRX-7Y8TC-6J2CW-01

Expert:  James K. replied 3 years ago.
Thats Fine do you have the install File for office 2010

this will be much faster with Remote support

Do you want me to send you a link to connect
Customer: replied 3 years ago.


I have the app for Office as i'm on windows 8 but yes if its quicker you can connect.

Expert:  James K. replied 3 years ago.
Go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here

Cheers James
Customer: replied 3 years ago.


ID: 530 608 374


Password:1134

Expert:  James K. replied 3 years ago.
connected
Expert:  James K. replied 3 years ago.
Remote Fix Cheers James
James K. and 3 other Microsoft Specialists are ready to help you