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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 19925
Experience:  Expert for over 10 years
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Just tried to start my outlook 2013 and I get a message Outlook

Resolved Question:

Just tried to start my outlook 2013 and I get a message Outlook pst was not clearly shut down by last programme to use it. What Can I do?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Josh replied 3 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Are you having problems using Outlook now or was that just a one time error message?
Customer: replied 3 years ago.
No I can't get in to outlook at all in order to pick this message up I'm on my phone
Expert:  Josh replied 3 years ago.
Do you get the same error message each time that you open the software?
Customer: replied 3 years ago.
Yes I do
Expert:  Josh replied 3 years ago.
Please provide me the EXACT error message that you receive
Customer: replied 3 years ago.

did you receive my answer?


 

Expert:  Josh replied 3 years ago.
No, I did not.

Please type it here
Customer: replied 3 years ago.

Josh, message reads


 


Cannot start MS Outlook. Cannot open Outlook window. The set of folders cannot be opened. The outlook data file C:\Users\QWERTY\AppData\Local\Microsoft\Outlook.pst was not clearly closed by the last programme that used it. It cannot be opened until repaired


 


John

Expert:  Josh replied 3 years ago.
Which version of Windows do you have?
Customer: replied 3 years ago.

Windows 7 running office 2013

Expert:  Josh replied 3 years ago.
  1. Click Start>Control Panel>Programs>Programs and Features.
  2. Click the Office program you want to repair, and then clickChange.
  3. Do one of the following:
  • In Office 2013, click either Quick Repair or Online Repair.

 

Try both the Quick Repair and Online repair then open Outlook again. Let me know if the error message is still there.

Josh and other Microsoft Specialists are ready to help you