Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.
In order to set up your email account in Outlook, you do not need an IP address. I do not know how you are getting incoming mail in Outlook by using a IP address.
What you need from the email hosting website to set up your email account in Outlook are the email server names of the Incoming (POP) and Outgoing (SMTP) servers and the Port Numbers for each of these.
Hi Joel, I have been supplied the following: email address *****@******.***, incoming mail server address as mail.electricpublicity.com. I receive mails from contacts into my inbox but I can't send outgoing mails. Crazydomains (who I bought the domain from) then gave me a code to insert for the outgoing server as 220.127.116.11. Despite having the option to send emails as *****@******.*** when I go to my mail, when I attempt it that is when I get the error message. I thought it might be a problem with wix.com hosting my site but I have been given details for domain transfer. According to six everything is working fine at their end. When I go directly into my crazy domains account management system I can see the emails and reply. But when I try to do so from outlook office for mac 2011 I can't. I have also been given the following by crazy domains:
HI. PLEASE STANDBY WHILE I READ YOUR REPLY...
Please give me a few more minutes to study your situation. I have a lot of experience managing email accounts, but I have never done one with an email web hosting service. But I think I can figure this out, and we can solve your problem together. Okay?
OKAY. WHAT I KNOW FOR CERTAIN IS THAT YOU CANNOT USE THE SAME SERVER FOR INCOMING AND OUTGOING MAIL.
Since your incoming mail is working fine, leave the server at mail.electricpublicity.com, or 18.104.22.168. Use POP Port: 110, or IMAP Port: 143. (I did not know that you could use an IP address as an equivalent server name in this context, so I have learned something here.)
Change the outgoing server to 22.214.171.124, and use SMTP Port: 25. (If you specify SMTP Port 587, you must select the checkbox for a secure connection. We can try that later, after we get things working.)
Be careful to use your exact email address (which is blocked from my view) and password ***** you set up the account. You can test both incoming and outgoing settings within the account dialog box in Outlook.
PLEASE LET ME KNOW IF THIS WORKS FOR YOU. If not we can troubleshoot further together.
Apologies for the delay in response. I have been moving house which has been chaotic. I have followed the steps you have said and there is still no connection through Outlook for Mac 2011. I have attached a copy of the message which pops up after I enter the password.
I had a thought - might it be because I have installed gmail as one of my accounts in Outlook? I would expect to be able to switch accounts between the software I am using for my macbook pro. This is driving me slightly insane now! Thanks, Luciano
Thank you for your email. After 2 phone calls today to crazydomains.,co.uk who I have purchased my domain from - and contradictory advice from their employees last week - someone finally fixed the problem and I am now receiving and sending emails.
Just so you know - should you ever encounter this problem again - the step-by-step process we followed in theory was correct based on the info they supplied. What crazy domains.co.uk did not supply (who I bought the domain off and then transferred my domain to wix) was a web cloud address for the incoming and outgoing server which is different from my company domain name and email address. This web cloud address had never been supplied to me until this afternoon UK time circa 5pm. They also changed the outgoing port to 587. The problem was not a wix problem.
I am now receiving and sending emails from my account and it also works on my iPhone despite originally being told it was a) a problem with outlook b) a problem with my ISP c) a problem with wix!
Thanks for all your help. Luciano
My email provider is crazydomains.co.uk. I bought my domain for electric publicity.com from them and then did a domain transfer to wix I bought the template from wix.
1. I think the web cloud address started working both ways because it is a different address from what we were given. I could initially receive only incoming but I stopped receiving incoming after I deleted the account and attempted to reinstall it. Interestingly when I first spoke to crazy domains yesterday they said that something had been turned off at their back end and that it would be working within 2-4 hours. When I checked in after 4 hours I connected for about 30 seconds before losing connection completely incoming mail. That is when I phoned back and spoke to someone else at crazy domains who finally knew what he was doing after he consulted an internal handbook when nothing else would work. He deleted my account and we went right back to the beginning.
2. The cloud address is the same for incoming and outgoing but also includes the email address I bought from crazydomains (so just the user name is different - which is the email address I purchased). it's a webcloud hosting address identical for incoming and outgoing - which does contradict their info. Authentification is my user name and password with outgoing server changed to 587.
I hope that helps. Luciano