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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37537
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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my computer says contact microsoft to solve the problem of

Resolved Question:

my computer says contact microsoft to solve the problem of the broswers encountering problems please help
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Collin! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What is your internet browser program, i.e., Internet Explorer (the big 'e' program icon), or Firefox or Chrome, etc.?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,









Customer: replied 3 years ago.

windowsXP INTERNET EXPLORER

Expert:  Viet -MS Office Tech replied 3 years ago.
So your internet explorer is not working well.

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,




Customer: replied 3 years ago.

WHAT IS A REMOTE SESSION

Expert:  Viet -MS Office Tech replied 3 years ago.
With remote session, we can chat on your screen, and I will be able to troubleshoot the issue directly on your screen together with you while you are watching. Thank you
Customer: replied 3 years ago.

GO AHEAD PLEASE

Expert:  Viet -MS Office Tech replied 3 years ago.

Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=7fee7af2-237a-4b7d-9d40-1f0c45a60bca

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

  1. If it does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

I'm sorry; it looks like your computer is not able to connect with me. Let me provide written instructions you can try for fixing this issue. Please try the following:

  1. Close all Internet Explorer windows.
  2. Click Start , and then click Control Panel.
  3. Then open Internet Options.
  4. Then click on Delete and delete only temporary internet files.
  5. Click the Advanced tab, and then click Reset.
  6. In the Reset Internet Explorer Settings dialog box, click Reset.
  7. Then close.
  8. Then open Internet Explorer, and see if it works fine now.

If that does not work, please download and install Firefox program at the website below:

http://www.firefox.com/

, keep default options during installation

, then close Internet Explorer,

, then open Firefox, then go to websites in Firefox and see if it works fine in Firefox.

Edit: We've been communicating, but it looks like you are not there. When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,





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