Hello Collin! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is your internet browser program, i.e., Internet Explorer (the big 'e' program icon), or Firefox or Chrome, etc.?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
windowsXP INTERNET EXPLORER
WHAT IS A REMOTE SESSION
GO AHEAD PLEASE
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:http://18.104.22.168:8040/?Session=7fee7af2-237a-4b7d-9d40-1f0c45a60bcaNote: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
I'm sorry; it looks like your computer is not able to connect with me. Let me provide written instructions you can try for fixing this issue. Please try the following:
If that does not work, please download and install Firefox program at the website below:
, keep default options during installation
, then close Internet Explorer,
, then open Firefox, then go to websites in Firefox and see if it works fine in Firefox.
Edit: We've been communicating, but it looks like you are not there. When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,