Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows 8 or 8.1?You would have to buy a windows 7 disk/license, and install it. That can be complicated. However, I can provide some other easy solutions for you. I can make windows 8 similar to windows 7, so you can use it easily.And you should be able to install Microsoft programs, Office/Word on windows 8. Did you try to install them? Do you have the disk/download and license/product key for Microsoft programs?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you
I'd like to know how to make Windows 8 similar to Windows 7.
I'm chatting you from my Desktop. It has Windows 7. It's my laptop that I wish to change to windows 7.
Yes. What e-mail address do I use?
Use the email address that you entered when asking for support. Just sign in your email address, and you should see a message from Viet / JustAnswer.
Please only reply at the box below on this web page. Thank you,
Hi, Do I now enter the Join session link that you gave me?
I sent you a message to say that I can't connect to 'Join Session' on Windows 8 laptop
I'm sorry. Please only reply to me at this web page (don't reply via email, etc.) Please try another way:
Please reply at the box below. Thank you,
When I visit that site I don't see any file called TeamViewer only PConverter Video Converter Pro. Where should I look?
Yes I see its a remote control software but I haven't downloaded it. There are 2 versions, 9 and 8. Does this mean you can access my computer?
Yes I've downloaded the TeamViewer 9 and got the ID and Password. What assurance have I got that you are authentic and won't/can't access sensitive financial information on the computer?
My ID is ********* Password ***** *****
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Working on issue. Thank you,
I have helped via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.