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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have just installed Microsoft 365 on my laptop and whilst

Customer Question

I have just installed Microsoft 365 on my laptop and whilst excel and powerpoint are fine - word just stops working as soon as I try to start a new document
Submitted: 2 years ago.
Category: Microsoft
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Do you have Windows 7 or another Windows version installed on your computer?

Customer: replied 2 years ago.

Yes I have windows 7 home premium installed

Expert:  IT Miro replied 2 years ago.
OK.

Please do the following to run Microsoft Office 365 Online Repair:

1. Exit all Microsoft Office 365 products (Excel, PowerPoint, etc) and then go to Control Panel and click on Uninstall a program (Programs and Features)

2. On the list of installed programs, locate Microsoft Office 365

3. Right-click it and select Change

4. When a new window opens, select Online Repair and then click Repair

Wait until the repair process has been finished and after that, check if you can start and use all Microsoft Office 365 products, including Word.



Let me know the results.













Customer: replied 2 years ago.

Hi

Have now completed the above but still unable to open a new template in word

Customer: replied 2 years ago.

I have not yet had a reply to my response - Word is still not working - Can you please review and come back to me with what to try next

Expert:  IT Miro replied 2 years ago.
Hi again!

Sorry for the delay.

If you create a new Word document on a desktop (right-click > New > Microsoft Word Document) and open it, will it open normally?



Customer: replied 2 years ago.

It does not open at all

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