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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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i tried to download anti-virus and recieved a lot of things

Customer Question

i tried to download anti-virus and recieved a lot of things saying that my computer has 57 faults is there anything i can do to rectify it myself or can you do it for me
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello
My name is James
Welcome to Just Answer
Can I remote onto your Machine and have a look at your problem
Remote means i can see your issue and fix this for you
Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times
If you wish i can send you the details to connect
Cheers James
Customer: replied 3 years ago.

yes

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=a4e64bf2-6c5f-4cb4-83ae-df2b67ebaf9a

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Cheers James





Customer: replied 3 years ago.

cannot access

Expert:  James K. replied 3 years ago.
Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here

Cheers James



















Customer: replied 3 years ago.

cannot access remote "having trouble joining" is there an alternative

Expert:  James K. replied 3 years ago.
yes

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here













Customer: replied 3 years ago.

i cannot access remote logging off now

Expert:  James K. replied 3 years ago.
Ok you can run the scan yourself if you wish i can give instructions