Hello Lesley! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,
Yes, you can get back to me tomorrow. Or you can get back to me later (I can stay up.) This issue should be quick to fix.
When you are available, can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://188.8.131.52:8040/?Session=c6eda44f-adca-4eb1-9997-2461e7253589Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
5PM at your place should be 9AM for me; I can be available at that time.
And/or are you available right now (which should be about 8:30 AM at your place)?
Please let me know. Thank you,
Sorry, Can you please put the website below in the address bar on the top in Internet Explorer, then press the Enter key:http://www.tinyurl.com/kc3dask
, then join session, and allow the Elsinore / ScreenConnect program (at the bottom) to download / open / run, and try any other option it gives you as needed. Thank you,