I am very sorry to hear BT were unable to assist you last night. However I am sure we can address this problem, are you free now if we do a remote session so you can show me the issue?
Yes, I'm free, but please instruct in simple terms!
Not a problem, can I take your name please?
Ok, thank you is it ok if I call your Carol?
Please goto https://broker.gotoassist.com/h/ao?Question=DR122-789-664
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