Microsoft Office Questions? Ask a IT Expert for Support ASAP
I am Pete, and I'll be happy to assist you today.
What problems are you having when shutting down your Windows 8 PC?
it just doesn't do anything
Ok, can you try CTRL-ALT-END
Let me know if that does anything?
no it doesn't
Ok, can you enter Task Manager?
(to enter Task Manager, you can press CTRL-SHIFT-ESC)
Can you also let me know, are you using a laptop or a desktop PC?
No, is there another way, other than cntl,alt,delete?
ctrl-shift-esc doesn't work. I am using a laptop
There is a longer method to shut down the laptop.
1. Press the Windows button and the C key together.
2. In the slide-out menu (known as the Charms Bar) that appears, click Settings.
3. Click the Power button, and then click Shut down.
The way you have said is the way I normally do shut my laptop down! I think I am more interested in knowing what is causing my problem than shutting it down just this once
Yes, I think either there is a problem with the CTRL button, or there is a problem in the registry.
It is possible to disable the Shut Down and Task Manager options in the registry.
I'm not sure how this would have happened though, unless you have been tinkering in there, or had a virus infection?
Do you have good antivirus and malware protection on the laptop?
Have you ever suffered any virus attacks?
I have Norton
Ok, and has it ever detected any malicious attacks?
Ok, then it may just be a registry error.
Are you familiar with how to edit the computer's registry?
Ok, I am going to post a link to some instructions, however I suggest that you get someone who knows how to edit computer registries to assist you, as if the wrong change it made it could leave the computer unworkable.
To fix the registry, see: http://social.technet.microsoft.com/Forums/windows/en-US/be977dc4-c4ac-4da1-9edd-abb7105da781/ctrl-alt-del-and-task-manager-not-working
May I ask why you have just rated my service as BAD?
This means that I am now penalised for assisting you!
because I don't think you have suggested anything helpful. I don't think it can be the registry because it works sometimes and not others
If sometimes it works and sometimes it doesn't then it is down to one of the keys not being pressed.
Check for crumbs under the key.
Particularly the CTRL key as it is more exposed and is common to both of the key commands I mentioned previously.
I can get to the shut down button but when I click on it nothing happens
Do you think it is fair that you come on here and use up my time and then leave a bad rating?
You have already rated my service as bad, so please submit a higher rating so I may continue assisting you.
Otherwise I am unpaid AND penalised!
Do you think its fair that I have to pay £24 when I am no closer to resolving my problem?
Ratings should be left until the session is complete.I cannot spend any further time on this with a BAD rating hanging over me.
the last thing you told me was to look up something on another web site - that sounded like you had finished helping me
No, we can go back and forth until you are satisfied, however I am now left with a bad rating.
Would you walk into a restaurant and say to the waiter, hey, your service is bad, but I want to order a steak?!
I mean, really?! Come on!
sorry if you feel that I have wasted your time bit I really don't think you have helped. I am finishing this now.
Ok, I will just take it on the chin.
Apparently I have to continue with this link until I get a satisfactory answer and cannot actually get my money back. So to go back to my problem and clarify as I don’t think you were answering what I wanted to know. I often (but not always) have the following problems which all happen at the same time 1) google chrome is very slow or won't work at all, 2) I can get to the dhut down button but nothing happens when I click on it and 3) I cannot get to task manager in the way I usually do which is by pressing ctrl/alt/delete. If you can solve this in a way yhat doesn't just involve me doing more research on the Internet then I will be more than happy to give a satisfactory rating
Ok, first, can you try using a different keyboard - let me know if CTRL-ALT-DEL works ok on it?
I have already said it works sometimes so pretty sure its not the keyboard. Also as I said the 3 problems happen at the same time but I can still do other things eg explorer or excel so it can't be that the whole keyboard isn't working.
The keyboard may have an intermittent fault.
As I explained, this can happen if some crumbs get underneath it.
We need to rule out the keyboard before proceeding.
Ok when I get home I will clean it but it would be a strange problem that has intermittent problems that only affect certain applications. Bear in mind that once I get to the shut down button the keyboard key I am pressing is enter which is being used all the time for the applications that work fine
I can't try your suggestion with keyboard until I get problem again (which I have said was frequent but not all the time). I have mentioned to you a number of times that Google chrome seems to be affected and yesterday I managed to uninstall it and reinstall. Since then I haven't had any problems though I know that may be a coincidence. I am likely to use the laptop quite a bit in next few days so will let you know how I get on.
IF you can confirm that there are certain applications that are NEVER affected by the problem then that would rule out an issue with the keyboard.
Let me know how you get on over the next few days.