What service is have you forgotten your password *****
my engineer is attempting to reload windows 8.1 on my laptop following a attack
Right, and what password ***** working your windows one?
Hi sorry can we start from the beginner, what service are you trying to access with your password.
If you could also explain what the security code is for and who issued it I am confident we can get your password ***** for you
I had a attack on my computer which necessitated reloading the system and my engineer is attempting to reload windows 8.1
Yes I understand that, and how can I be of assistance
I cannot remember my Microsoft password ***** would like it to be reset
ok, not a problem.How do you normally login via outlook.com or hotmail.com
So where does that leave me having paid to a solution?
log in normally by via outlook
Ok please go to this link and select forgotten my password ***** click Nexthttps://account.live.com/ResetPassword.aspx?wreply=https://login.live.com/login.srf%3fwa%3dwsignin1.0%26ct%3d1407247985%26rver%3d6.1.6206.0%26sa%3d1%26ntprob%3d-1%26wp%3dMBI_SSL_SHARED%26wreply%3dhttps:%252F%252Fmail.live.com%252F%253Fowa%253D1%2526owasuffix%253Dowa%25252f%26id%3d64855%26snsc%3d1%26cbcxt%3dmail%26bk%3d1407247986&id=64855&uiflavor=web&uaid=9a440b2021b94994b28d8676633342d8&mkt=EN-GB&lc=2057&bk=1407247986
Please let me know if you are now able to login and reset your password