Yes I can access emails via bt.com
Is it safe for me to reveal to you my password?
Yes we can do a remote session
Can we contact in some other way? My Norton antivirus is suspicious of the website, and claims there is insufficient experience of it to say it is safe.
My email password ***** the bt website is different from my password ***** Outlook. Yes I can sign in to the bt website
I don't know how to delete my btinternet account and re-add it on Outlook.
I am finding it confusing that whenever I reply to you, my message disappears, and then I find it difficult to find your reply. Whenever I have sought help from others before, both parts of the dialogue stay on the screen
it's there already as a remembered password, and I know it is correct because of the number of stars. I oppress OK but still my emails don't sent or come in, and later the box reappears
yes, but this only appears when I am using Outlook, not when I am using the bt website
as of now my pending 2 emails have been sent, but then an error message has come to the screen saying Outlook cannot download folder inbox from the IMAP.......Error cannot connect to the server.....
I can go into account settings, but when I propose to delete, warnings come up saying i'll lose things, and it appears unsafe
yes, but only from 5.1.14
thank you, ***** ***** password ***** both bt and Outlook seems to have solved the problem
I'm pleased the problem has been solved, but I don't understand why it occurred at all!
Thank you too for your patience - it has taken a long time, but I have the desired outcome!