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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I downloaded Office Home Student 2013 (several times) but cannot

Customer Question

I downloaded Office Home Student 2013 (several times) but cannot access any of the programme. PLEASE can you help me? Mike
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  KamilAnwar1 replied 2 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

Is the office program activated?

KamilAnwar1 :

Also what is the error you get when you try to access office programs?

JACUSTOMER-7oruiba7- :

Activation should have happened at end of download I believe. I have not been able to go beyond downloa!!

KamilAnwar1 :

May i remotely connect to your computer to troubleshoot the issue?

JACUSTOMER-7oruiba7- :

Yes

KamilAnwar1 :

Please click the link below and run the downloaded program

KamilAnwar1 :

Please click the downloaded file and run it - name of the downloaded file is support-logmeinrescue.exe

JACUSTOMER-7oruiba7- :

I am only seeing save but not run programme

KamilAnwar1 :

Click Save, then go to the folder where it is saved and run it

KamilAnwar1 :

OR after clicking save, hold the windows key on your keyboard and press j to open downloads, and then click the file

JACUSTOMER-7oruiba7- :

I have lost the link

KamilAnwar1 :

Which web browser are you using?

JACUSTOMER-7oruiba7- :

Google

KamilAnwar1 :

Hold the Ctrl key on your keyboard and press J

KamilAnwar1 :

On the top you will see the logmein file

KamilAnwar1 :

Click on this file and run it

KamilAnwar1 :

If you are having difficulties please ask me here so i can explain

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