Hello & Welcome to JustAnswer.
Is the office program activated?
Also what is the error you get when you try to access office programs?
Activation should have happened at end of download I believe. I have not been able to go beyond downloa!!
May i remotely connect to your computer to troubleshoot the issue?
Please click the link below and run the downloaded program
Please click the downloaded file and run it - name of the downloaded file is support-logmeinrescue.exe
I am only seeing save but not run programme
Click Save, then go to the folder where it is saved and run it
OR after clicking save, hold the windows key on your keyboard and press j to open downloads, and then click the file
I have lost the link
Which web browser are you using?
Hold the Ctrl key on your keyboard and press J
On the top you will see the logmein file
Click on this file and run it
If you are having difficulties please ask me here so i can explain