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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 4922
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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my Acer TravelMate 5320 using Windows Vista is ridiculously

Customer Question

my Acer TravelMate 5320 using Windows Vista is ridiculously slow and unresponsive. Can anything be done?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Shefin replied 2 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
JACUSTOMER-x7yrgc8y- :

I am ready now.

Shefin :

Do you have Windows Vista disc with you?

JACUSTOMER-x7yrgc8y- :

No - one vwas not supplied with the laptop which I purchased at an auction

Shefin :

Best way to clean the computer completely and reinstall WIndows.

Shefin :

May I know the Memory configuration

JACUSTOMER-x7yrgc8y- :

And how do I do that? I have already tried disc cleanup and defragged.

Shefin :

May I know the Memory configuration?

JACUSTOMER-x7yrgc8y- :

Please tell me how to discover that info.

Shefin :

Do you see the Start button?

JACUSTOMER-x7yrgc8y- :

yes

Shefin :

Click Start button and from the Start menu, right click on Computer and select Properties.

Shefin :

Have you got the Properties window?

JACUSTOMER-x7yrgc8y- :

Didn't work quite as you said but: Windows Vista SP2, Intel Celeromn 560 @ 2.13 Ghz,memory 1.00 Gb, system 32 bit

Shefin :

Memory is 1 GB.

JACUSTOMER-x7yrgc8y- :

yes

Shefin :

I apologize that the computer does not have a good configuration.

Shefin :

However, I can give you some instructions to speed up the computer.

Shefin :

Please wait a minute.

JACUSTOMER-x7yrgc8y- :

Don't think you need to apologise for my rubbish computer! BUT what do you think I should do about it?

Shefin :

1. Upgrading the Memory.

Shefin :

And try the instructions in the link below. Please do it only if you are sure that you can do it.

Shefin :

Are you there?

JACUSTOMER-x7yrgc8y- :

yes, sorry, am trying to printout the instructions (20) on the link you sent, so that I can try the suggestions

Shefin :

Okay.

Shefin :

However, my suggestion is, get a new computer with good configuration. Do not waste money on old low configuration computers.

JACUSTOMER-x7yrgc8y- :

yes

Shefin :

Do you have any questions?

JACUSTOMER-x7yrgc8y- :

Is it not possible to change the operating system for something more efrfective?

Shefin :

You can change the operating system, but have to purchase a new operating system like Windows 7, or Windows 8.

Shefin :

Before purchasing the operating system, need to check the compatibility of the computer with the new operating system.

Shefin :

I mean system resquirements.

JACUSTOMER-x7yrgc8y- :

I have windows 7 on my desktop. It works. But would it be too much for this Acer Laptop?

Shefin :

May be. And there is some compatibility issues.

Shefin :

For a 1 GB Celeron processor computer, WIndows 7 may not work good.

Shefin :

Are you there?

Expert:  Shefin replied 2 years ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.


Please know that not all issues can be fixed online; in those cases of a hardware failure or configuration issues, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!


Thank you!
S H E F I N

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