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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Customer Question

I bought Microsoft Office Home and Student 2007 in 2010 with an option to upgrade to the 2010 when it was launched in October that year. I acquired the update and paid an extra fee for an installation disc. The 2010 version was removed from my computer by a third party system "clean-up". I tried the installation disc but a product key is required which I never had. I contacted Microsoft by e-mail and they replied that as I had bought an Office Home and Student 2010 installation disc I should be able to get a product key via a link to you which they provided. I would be grateful if you will advise me. Kindest regards, ***** ***** Birmingham England

Submitted: 2 years ago.
Category: Microsoft Office
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to Just Answer
Can I remote onto your Machine and have a look at your problem
Remote means i can see your issue and fix this for you
Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times
If you wish i can send you the details to connect
Cheers James
Customer: replied 2 years ago.

As the cost of fixing the problem may be greater than just buying new software I want to cancel the query.

Kindest regards

Roy XXXXX

Expert:  James K. replied 2 years ago.
no problem
I can do that for you
Cheers James

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