Hello Marlene! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Hello I use Yahoo on a kindle
Do you also have a windows or mac computer?
If yes, can you please follow the steps on your computer, so we can chat, and I will be able to help you directly:
Please reply at the box below when you are available to continue. Thank you,