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JoelK
JoelK, Office Software Specilaist
Category: Microsoft Office
Satisfied Customers: 553
Experience:  I am a self-employed computer specialist more than 10 years experience working with Microsoft Office computer software.
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I am having problems with signing into my e mails. I believe

Customer Question

I am having problems with signing into my e mails. I believe my account has been tampered with. I am emails missing. I was sent a message asking if I had tried to access my account at a time when I was at work. Thank you
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Marlene! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hello I use Yahoo on a kindle

Expert:  Viet -MS Office Tech replied 2 years ago.

Do you also have a windows or mac computer?

If yes, can you please follow the steps on your computer, so we can chat, and I will be able to help you directly:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.


Please reply at the box below when you are available to continue. Thank you,

Expert:  JoelK replied 2 years ago.
Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.
If your emails have been tampered with, you need to access them by using the forgotten password ***** That is the place to start, because there is no tech support number that you can call for email assistance.

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