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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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my screen display has altered and has magnified. I am unable

Customer Question

my screen display has altered and has magnified. I am unable to resolve the problem, when I go to the control panel and open the change the appearance of your display site then I cannot change the "default monitor on" symbol on this site, I think I need to change it to change the display.
Submitted: 2 years ago.
Category: Microsoft
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

No problem

Can i remote on and have a look at your problem

remote means we can do a Screen sharing session so i can see your screen and fix your issue

Its fully Secure and built into the Justanswer website , there is no Extra Charge if you wish i can send you details to connect
Customer: replied 2 years ago.

Yes you can

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=ee21bb30-0c94-4725-8cd0-ab67db3f27b5

Click the Link Above

Click the join button

A file will download

Click Run / OK / Allow if asked
Customer: replied 2 years ago.

Send info to my firefox site please. I work google from it

Customer: replied 2 years ago.

I agree

Expert:  James K. replied 2 years ago.
Thanks

dosent seem to be working by is the larger text just on websites
Customer: replied 2 years ago.

Now getting Black screen with white text telling me about AVG and the processes it had completed but does not return to a normal screen

Expert:  James K. replied 2 years ago.
Restart the Machine and let me know