Hi and welcome to just answer
My Name is ***** ***** and it would be my pleasure to assist you
let me know when you are ready
great. I suddenly lost some folders of mail in outlook 2011 - on macbook air
ok , can we start a remote session so i can see the issue and fix it for you
to do this please go to the following website: www.join.me
then click on the start meeting button
you will then download a small app. once downloaded, run it and give me the 9 digits that appear infront of you so i can join the session
are you facing any difficulties?
i am trying to do it. i have to join and pay them?
there is the free version
you just need to click the start meeting orange button
how are you progressing?
yes i have joined up and opened account. now it says enter 9 digit code but does not give
did you download the joinme program?
so you have it actually installed on your mac?
asking you for the 9 digit code is when you are joining a session, on the contrary you should be hosting the session, try to find a start meeting button
yes i have opened join me account but it does not give me a code to send you
when you go to https://www.join.me/
did you click on the start a meeting that is in orange?
you just need to click the start meeting that appears in the middle of the page and then it will start downloading the application
i am doing it - it won't le the do anything. will log off it and try again
this is odd.
it should be an easy task to do, used it thousand times, just download the software by clicking the start meeting and then running it
let me find an alternative tool, since you are facing difficulties with joinme
you can use this one instead.
go to the following link here
download the first option under team viewer full version - Mac
when done, double click the downloaded file, it will install teamviewer, once done, open it, you will find an ID and a password, give me both so i can join the remote session
code is mukeshkapil
what you have to enter to join
ok i am joining the session at last