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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My Outlook 2007 has stopped receiving but will send emails.

Customer Question

My Outlook 2007 has stopped receiving but will send emails. what is up?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  James K. replied 2 years ago.
Can I remote onto your Machine to have a look at the issue

Remote means we can do a Screensharing Session and i can fix your issue Directly

Its fully secure and built into the JustAnswer Website

There is No extra charge for this service

If you wish i can send you a link Connect
Customer: replied 2 years ago.

What do I need to do?

I am answering on a different computer but the one that is not receiving is only 6 feet away!

Expert:  James K. replied 2 years ago.
Bring the Problem Computer to this page.

Log into Justanswer

Click the My question at the top of page

Click on your question it will bring you to this page ?
Customer: replied 2 years ago.

Sorry James K for being thick.

How do I bring the problem to 'this computer'

Do I log the troublesome computer to www.Justanswer (dot what?)

Etc.

Expert:  James K. replied 2 years ago.
Correct

justanswer.com
Customer: replied 2 years ago.

www.justanswer.com comes up with UK legal questions and no 'my question' to click.

What now

Expert:  James K. replied 2 years ago.
You have to log in in the top right
I will away for ten Mins
Customer: replied 2 years ago.

I am online and logged in but cannot see anything about 'my question'

Expert:  James K. replied 2 years ago.
Top Right My questions
Customer: replied 2 years ago.

Says 'Thank you, ***** ***** reviewing your question,

Internet link not brilliant.

Expert:  James K. replied 2 years ago.
are you on the problem machine now ?
Customer: replied 2 years ago.

Problem machine close by. Not receiving messages from you

Expert:  James K. replied 2 years ago.
On the Problem machine

enter the URL

http://tinyurl.com/nqeepfl

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Customer: replied 2 years ago.

Downloaded. now says 'join your remote desktop session'

Expert:  James K. replied 2 years ago.
Folow the on screen Propmts I am connected and waiting
Customer: replied 2 years ago.

Says screens connected (bottom right of task bar) but nothing on the screen

Expert:  James K. replied 2 years ago.
connected
Expert:  James K. replied 2 years ago.
Let me know when you have the disk
Customer: replied 2 years ago.
Have run disk one - office professional 2007. Not disk two - business contacts manager for Microsoft office outlook 2007. Should I?Nothing happened so far. (Emailing from iPad)Back with 'my question' on just answer.Jim11.45 pm. No further forward so will pick up response in the morning.
Expert:  James K. replied 2 years ago.
Let me know when online

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