lets do it remotely if possible
Thank you. Please click on the website below in order to connect with me:http://www.justanswer.com/remotedesktop/join.aspx?Session=55a512dc-574d-41d7-abc4-0a636fae2568
Allow the Elsinore.ScreenConnect file to run when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,