Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the model of your laptop? Does it have windows 8, or another windows version? Is this a new laptop? Do you mean you are able to sign in your Microsoft account at the website http://outlook.com/, but it won't let you sign in with the same microsoft account on the laptop?
I'm sorry to hear that. Is it okay to reset the HP laptop and start over fresh?
Please do the followings:
1. Turn off the HP laptop
2. Turn on the HP laptop, then right away, keep tapping the key F11 until a menu appears
3. Select the Troubleshoot option. Then select the Recovery Manager option. Then select the option Minimized Image Recovery.
4. Select the option to back up your data /files if you need (you need a USB external hard drive.) And continue.
Sorry, let's try another way: turn off the laptop, then turn it back on, then do the following:
At the password ***** screen on your laptop, there should be a power icon at the lower right corner of the laptop's screen.
(It's the power icon where you click on in order to shut down or restart the laptop.)
Please see if you can reset your Microsoft account password ***** the website:https://account.live.com/ResetPassword.aspx
Sorry, please continue with the power icon / Shift option above.
Great, now, select Troubleshoot option, then let me know what you see.
Please select the Reset option
, and contiue. If prompted, select the "Just remove files" option.
please click on Next
select "Just remove files"
sorry, it takes awhile to reset, please wait with me.
ok thank you
no, you can ask me anything while it's resetting
by the way, did you forget your password?
sorry, what is showing on the laptop's screen now?
I have 3 laptops: HP, Toshiba, Acer
Windows 8 requires Microsoft account, so after resetting the laptop, it will ask you to re-set up the laptop; remember your microsoft account password ***** the future
lol, for some issues, turning off / on resolves the issue. But not for password *****
actually, I do not know my Zodiac sign
I'm born in December
How about yours?
is it still resetting?
Laptop is asking you to register?
Don't register if you already registered previously.
Don't register if you already registered your HP laptop previously.
Reset the password *****
don't cancel wireless
you need to connect to wireless/Wi-Fi now
yes, select Use express settings
sorry, what is the laptop asking you to do now?
use express settings
Is it asking for wireless password ***** microsoft account password?
Is it asking for wireless / Wi-Fi password ***** microsoft account password?
Does it give you the option to reset the microsoft account password ***** such as "Can't access account", "Forgot password", etc.?
does it ask you to enter microsoft account also, i.e., enter your email address, then microsoft account password?
Please reset your Microsoft account password ***** your email address at the website https://account.live.com/ResetPassword.aspx
You would go to the above website on this working computer to reset the password, then you would be able to sign in on the the hp laptop
What's the windows version computer you are using right now?
Can you select the option "Create new account" on the HP laptop?
Does it give you the option to sign in without?
try the option "Sign in without account"
yes, fill in anything you want, and make sure you remember it
great, yes, it's okay now. Remember the password ***** your HP laptop (write it down as needed). Do you have any further question for now?
lol. You're welcome. Yes, it's charged for one question only.
You're welcome. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you very much for your patience,