Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I am using windows 7 professional. Yes, we can do a live session
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.